Forms not appearing in My Forms

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    SWANROSE
    Asked on March 24, 2012 at 04:26 PM

    I have two forms on this page http://www.lancshumanism.org.uk/join.html  One is a multiple choice PayPal integrated form to allow people to pay membership fees online. The other similar PayPal form but for voluntary donations.

    I want to check back on submissions made via these forms but they don't appear in My Forms.  I guess they would have been made using v2. Can I still access them in my v3 panel?

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    gori-mathew
    Answered on March 24, 2012 at 04:45 PM

    Hello;

    You can check the pending forms using Guide provided in this link; http://jotform.com/help/135-How-to-View-Pending-Submissions

    We advice too to try changing the Submission email and check if yiu can get the submissions; thttp://jotform.com/help/25-Receiving-Emails-on-Form-Submissions

    You can also try to have Jotform IPs whitelisted by your webhost, it might be the issue of blocking them; http://jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Hope you will find this information helpful and will be glad to hear of the progress!

    Thanks for choosing Jotform!

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    SWANROSE
    Answered on March 25, 2012 at 12:05 PM

    Hi

    Thanks for your reply. However I don't think I made myself clear.  I can't follow your advice on this because the two forms DON'T APPEAR IN "MY FORMS"  window.  

    The forms should be listed as LSH Join and LSH Donate.  I am attaching a screen shot of my "My Forms" page. You will see a couple of LSH forms (LSH BORROW adn LSH LEND" but the two Join and Donate don't appear.  [You can see the forms at http://www.lancshumanism.org.uk/join.html ]

    I am wondering whether this is because I created them in version 2?  Although I do have forms previously created in v2 that do appear here. So maybe that's not the reason.

    Be very grateful for your help.  I need to amend these forms and also check out how many times they have been used by whom and when.

    Best regards

    davidScreen shot of My Forms

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    fxr
    Answered on March 25, 2012 at 01:10 PM

    David, 

    I have escalated this issue to 2nd level to see if someone can track down these forms for you. 

     

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    aytekin
    Answered on March 26, 2012 at 02:41 AM

    We can re-migrate your v2 forms to your v3. But any changes you made on these forms on v3 will be lost and any submission data you have on them will also be lost. Would you like us to go ahead an re-migrate your account from v2? 

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    SWANROSE
    Answered on March 26, 2012 at 06:00 AM

    Thank you.  Is it possible to extract the submission data before you migrate?  I need to be able to confirm a submission allegedly made in Februrary 2012.

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    NeilVicente
    Answered on March 26, 2012 at 10:40 AM

    @SWANROSE

    Try logging in to http://v2.jotform.com/ to extract the form's submission data. Let us know if you're done with it so we can proceed to re-migrate your form to v3.

    If you're having problems getting the submissions, please do inform us.

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    aytekin
    Answered on March 27, 2012 at 02:20 AM

    Yes, as Neil said, please log into your v2 account. Compare your v2 and v3 data, and let us know if you would like us to re-migrate your account to v3.

    Thanks!

  • Profile Image
    SWANROSE
    Answered on March 27, 2012 at 03:16 PM

    I should have thought of that myself ! doh!  :-)

    Yes please migrate all my v2 stuff into v3.

    Thank you.

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    aytekin
    Answered on March 28, 2012 at 02:47 AM

    Your account is now re-migrated. 

  • Profile Image
    SWANROSE
    Answered on March 30, 2012 at 06:23 AM

    Thanks very much for all your help.

    Sorry to bother you again  (and I'm not sure if this is due to the migrate operation or not) but my Hardwick Appointments form seems to have got lost. It appears in the main list (see screen grab below) but will not preview and EDIT shows a blank screen.

    screen grab of My Forms entry

    Interestingly the date is 28th March and I did do an amendment to the form around that time.  If it could be recovered then that would be great!"

    David

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    mliz
    Answered on March 30, 2012 at 08:10 AM

    This appears to be another issue so I have opened a new post on our forum regarding this concern you can visit the following thread for the updates and status of the issue:

    http://www.jotform.com/answers/88617-Can-t-Edit-or-Preview-form-after-migration

    Thanks!

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    SWANROSE
    Answered on March 30, 2012 at 12:42 PM

    OK Thank you