JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
The password cannot be changed from the parent account.
The sub user will need to use a Forgot Password option to reset their account password.
1) Go to login page and use the Forgot Password option.
2) Enter a sub account name or email address to receive a password reset email.
If you need any further assistance, please let us know.
I have moved your question to a new thread so we can assist you better. Here's the URL: https://www.jotform.com/answers/985177
Please wait for our reply on that thread shortly. Thank you!