What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to reset password on sub user account?

    Asked by denismoquin on June 28, 2016 at 03:30 PM
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    JotForm Support

    Answered by Mike on June 28, 2016 at 04:15 PM

    The password cannot be changed from the parent account.

    The sub user will need to use a Forgot Password option to reset their account password.

    1) Go to login page and use the Forgot Password option.


    2) Enter a sub account name or email address to receive a password reset email.

    If you need any further assistance, please let us know.

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    Answered by jferrara on November 08, 2016 at 09:59 AM

    Anyone have issues receiving the password reset email?  We've checked Junk and Quarantine folders.


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    JotForm Support

    Answered by John_Benson on November 08, 2016 at 12:11 PM


    I have moved your question to a new thread so we can assist you better. Here's the URL: https://www.jotform.com/answers/985177

    Please wait for our reply on that thread shortly. Thank you!