How to reset password on sub user account?

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    Asked on June 28, 2016 at 03:30 PM
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    Answered on June 28, 2016 at 04:15 PM

    The password cannot be changed from the parent account.

    The sub user will need to use a Forgot Password option to reset their account password.

    1) Go to login page and use the Forgot Password option.

    2) Enter a sub account name or email address to receive a password reset email.

    If you need any further assistance, please let us know.

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    Answered on November 08, 2016 at 09:59 AM

    Anyone have issues receiving the password reset email?  We've checked Junk and Quarantine folders.


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    Answered on November 08, 2016 at 12:11 PM


    I have moved your question to a new thread so we can assist you better. Here's the URL:

    Please wait for our reply on that thread shortly. Thank you!