What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I make sure my account was canceled and shut down?

    Asked by heather  on June 28, 2016 at 11:30 PM

    I have never used this fully but had an old web developer sign me up.  I believe my CC is still attached to this and could be potentially being billed.  I need to make sure this isn't the case and cancel / delete this account.  

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    JotForm Support

    Answered by Chriistian on June 28, 2016 at 11:54 PM

    I checked our records for an account connected to your email address h******@selfcessful.com, but I did not find any registered account with that email. The account may have been deleted previously, or you may have the account registered with a different email. If it is the latter, then please provide us with other alternate emails we can check to see if there is an account registered with them. I will wait for your response. Regards.