What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
FORM IS NOT SUBMITTINGAsked by RDSHARMAMSS on June 29, 2016 at 12:23 AM
COMPLAINS FORM NOT SUBMITTING.
WHAT CA I DO
I have tested your form and I was able to replicate the same issue, I can see there are some errors in the web console, this is why your form cannot be submitted.
However, I have cloned it, but the form works fine on my cloned version, based on the errors shown in the console the issue seems to be in the input mask set to the phone number field.
Could you please trying to disable the input mask and submit the form?
This is only temporary, if the form still cannot be submitted, please try also removing the widgets you currently have in your form and test it again.
This will help us to identify what can be causing the issue, for example, if you disable the input mask and the form starts working fine then this is causing the issue, if removing the progress bar widget allows to submit the form, then this causes the issue and so on.
Once we know what is causing the issue and if after disabling / enabling or removing and adding again the widget to your form it still does not work, then we will escalate it to our second level and our developers will take a look into the issue.
Please also share us some screenshots of the web console if the issue is still there, these keyboard shortcuts will help you if you're using Chrome:
Mac: Cmd + Opt + J
Windows: Ctrl + Shift + J
This guide will help you to upload the screenshot with your post: How-to-add-screenshots-images-to-questions-in-support-forum
We will wait for your response.