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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to fill out a form due to "Form over quota" error

    Asked by bshifera on June 29, 2016 at 08:33 AM

    Dear Sir/Madam,

     

    It has been difficult for us to receive applications for the position of "Equity  and inclusion friendly state budget Analyst (in Government Office)".

    https://www.jotform.com/myforms

    https://form.myjotform.com/61711639983566

     

     

    Thank you

    Biruk

    UNICEF Ethiopia Office

    Page URL:
    https://form.myjotform.com/61711639983566

    problem POST office government
  • Profile Image
    JotForm Support

    Answered by Boris on June 29, 2016 at 08:46 AM

    The form you have linked to, form 61711639983566, belongs to a JotForm account with username unicefethiopia.

    This account is on a free plan, and it has gone far over the limits of a free plan. Free plans are limited to having up to 100 MB of uploaded files, while that account has already received 5.11 GB of uploads.

    Additionally, free accounts can have up to 500 submissions stored in total at any given time, yet that account has received 15.120 submissions.

    The forms will not be re-enabled until the account is no longer over its limits. Considering the number of total submissions you have in that account, and the amount of upload space taken by uploaded files, there are two possible resolutions:

    1. You can upgrade that account to a subscription plan that meets your upload space and submissions storage needs. For example, our Bronze plan allows for unlimited number of total submissions to be stored, and allows up to 10 GB of uploaded files.

    https://www.jotform.com/help/331-How-to-upgrade-my-account

    Please do note that you must be logged into that account which you want to have upgraded. Only upon logging into your account should you upgrade it.

    2. If you do not want to upgrade the account, you will have to delete a considerable amount of submissions from the account. Only when the number of total submissions and the amount of upload space within that account are within the limits of a free plan, will the forms be activated again.

    If you need further clarifications or assistance, please let us know. Thank you.