What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to suspend my jotform subscription

    Asked by Jeff Harris on June 29, 2016 at 08:40 AM

    I no longer need my jotform subscription to be live. I would like to suspend it/deactivate it until I need it again.  How do I do that?

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    JotForm Support

    Answered by Chriistian on June 29, 2016 at 09:19 AM

    If you want to cancel your subscription, you cancel it in the My Account > Billing page. You can check this guide for detailed instructions on how to cancel the subscription for your account: How to Downgrade Subscription Back to Free Account. Once you have downgraded your account, you can upgrade again anytime. 


    Do let us know if you need further assistance.