What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Process hangs when I am trying to upgrade my account

    Asked by manybidets on June 29, 2016 at 08:57 AM

    I'm trying to upgrade to the 40 bucks a month subscription, and the process just hangs

    Properly month subscription and a
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    JotForm Support

    Answered by Kiran on June 29, 2016 at 10:12 AM

    I see that your account manybidets is currently holding Bronze 2 year subscription. Do you want to change this subscription plan to Silver monthly plan? Please let us know how you are trying to upgrade your account. We will be happy to assist you further, if you can provide us with more information.

    We will wait for your response. Thank you!

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    Answered by manybidets on June 29, 2016 at 10:15 AM

    Yes, I would like to upgrade from bronze 2 year to silver 2 year

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    JotForm Support

    Answered by Kiran on June 29, 2016 at 10:33 AM

    We can switch the subscription of your account to Silver 2 year plan from our end. The amount will be billed using prorated basis on the credit card ending 2513 which is already on the file. Please confirm so that we can proceed further.

    Thank you!

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    Answered by manybidets on June 29, 2016 at 10:35 AM

    Confirmed!  Thank you

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    JotForm Support

    Answered by Kiran on June 29, 2016 at 10:53 AM

    Thank you for confirming. Your account is now upgraded to Silver 2 year subscription plan. You'll be seeing a refund of $256.47 USD for the Bronze subscription and a new charge of $513.90 for the upgrade to Silver subscription. Please check and let us know if you need any further assistance.

    Thank you!