I cannot open the zip file

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    Asked on June 29, 2016 at 09:12 AM

    The zip file cannot be opened with windows. What has to be done to make it windows friendly?


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    Answered on June 29, 2016 at 10:35 AM

    Are you referring to the zip file downloaded when you try to download all uploads made to your form?

    Or are you referring to the zipped file after you tried to export all your data?


    May we know which Windows OS are you using and if you are using a specific application to extract the file? May we also know if you are getting any error message and may we know the error message, please?

    We will wait for your response. Thank you.

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    Answered on June 29, 2016 at 11:22 AM

    I was able to reproduce the issue you are having when I tried to extract the zipped file after downloading exported data from my account.

    This seems to be happening only with windows' default extract option. For the meantime, you may try to use different file extractor apps to extract the downloaded zipped files. 




    I will submit this concern to our developers so they may look into the issue. Although there is no ETA to when this will be fixed, Please be assured that you will be notified via this thread for updates if there are any.

    Thank you.

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    Answered on March 06, 2018 at 12:18 PM


    First we are sincerely sorry for the late answer. The issue should be fixed now. You can download your submissions and open them without any problem on Windows.