Export Data: Zip File is empty

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    starlim
    Asked on June 29, 2016 at 09:39 AM

    Hi, I am trying to export my data to my PC using your "export data" features.

    - However, I realize the zip file is empty. Can someone help me on this?

     

    Thank you and hope to receive your reply soon.

     

    Alvin

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    Chriistian
    Answered on June 29, 2016 at 11:02 AM

    I checked your account and I was able to see what you are reporting.

    When I download the zip file and opened it the it says the folder is empty.

    I also tried to extract the zip file but I encountered an error.

     

    I will need to escalate this issue to our development team so they can further check this. We will inform you on this thread any updates to the issue.

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    Chriistian
    Answered on June 29, 2016 at 11:17 AM

    While this is being investigated, can you try to extract the downloaded zip file using winzip, winrar, 7zip and see if you can extract the data?