What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Export Data: Zip File is empty

    Asked by starlim on June 29, 2016 at 09:39 AM

    Hi, I am trying to export my data to my PC using your "export data" features.

    - However, I realize the zip file is empty. Can someone help me on this?

     

    Thank you and hope to receive your reply soon.

     

    Alvin

    export data zip file pc and receive
  • Profile Image
    JotForm Support

    Answered by Chriistian on June 29, 2016 at 11:02 AM

    I checked your account and I was able to see what you are reporting.

    When I download the zip file and opened it the it says the folder is empty.

    I also tried to extract the zip file but I encountered an error.

     

    I will need to escalate this issue to our development team so they can further check this. We will inform you on this thread any updates to the issue.

  • Profile Image
    JotForm Support

    Answered by Chriistian on June 29, 2016 at 11:17 AM

    While this is being investigated, can you try to extract the downloaded zip file using winzip, winrar, 7zip and see if you can extract the data?