Not getting email notification

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    MarkMan
    Asked on June 29, 2016 at 11:46 AM
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    BJoanna
    Answered on June 29, 2016 at 01:01 PM

    I have checked and email address of your account is in the bounce list. Our system gave following result:

    cbasurto@nea.org is IN the bounce list 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I have now removed it from the bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.

    Please test your form and check if you are receiving submissions now. 

    Feel free to contact us if you need any further assistance.