- MarkManAsked on June 29, 2016 at 11:46 AM
- JotForm SupportBJoannaAnswered on June 29, 2016 at 01:01 PM
I have checked and email address of your account is in the bounce list. Our system gave following result:
firstname.lastname@example.org is IN the bounce list
Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP
I have now removed it from the bounce list and it should be working fine now.
You can follow this guide on how to check and remove the email from bounce list.
Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.
Please test your form and check if you are receiving submissions now.
Feel free to contact us if you need any further assistance.