What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Conditons to change "Thank you" message does not work.

    Asked by kauseway on June 29, 2016 at 01:00 PM

    Ok what am I doing wrong.

     

    If the zip code they enter is not in our service area it should go to a thank you page that says sorry. But if they are in our service area it will go to the normal thank you page. 

     

    But it goes to the conditional "sorry" thank you page no matter what I do.

     

    https://form.jotform.com/61798898840176

    Page URL:
    https://form.jotform.com/61798898840176

    correctly not redirecting JotForm style size height
  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 29, 2016 at 02:13 PM

    Hello kauseway,

    Changing the condition to check if the value of "Service Area" is not equal to "yes" then the custom thank you message should be displayed. I have fixed this issue in your form. Please check the screenshot below:

     

    Please test your form again and get back to us if the issue persists.

    Thank you!