What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Next button not working in Japanese-localized Chrome

    Asked by dekode on June 29, 2016 at 01:42 PM

    A bit of a head-scratcher here...When using Japanese-localized user account in OS X running Chrome, pagination buttons within the form do not work properly. Users only see the "back" button and not the "next" button and thus cannot proceed past our form's first page.

    JS Console reveals a few errors that are not there under normal circumstances:

    Page URL:

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    JotForm Support

    Answered by Kiran on June 29, 2016 at 02:38 PM

    Due to unavailability of Mac with me, I have tried checking the form on a Windows PC by adding the Japanese language as the default and checked in Chrome which worked fine for me. I see that the form is embedded using Javascript embed method on your web page. Please try embedding the form using iframe embed method and see if that helps. You may grab the iframe embed code for your JotForm by following the instructions provide in the guide below:


    Hope this information helps! Please get back to us if the issue still persists. We will be happy to assist.

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    Answered by dekode on June 29, 2016 at 03:45 PM
    Thank you. Oddly enough that appears to have done the trick!
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    JotForm Support

    Answered by Kiran on June 29, 2016 at 03:56 PM

    Great! Glad to see that the issue is resolved by changing using iframe embed code. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm.