Next button not working in Japanese-localized Chrome

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    dekode
    Asked on June 29, 2016 at 01:42 PM

    A bit of a head-scratcher here...When using Japanese-localized user account in OS X running Chrome, pagination buttons within the form do not work properly. Users only see the "back" button and not the "next" button and thus cannot proceed past our form's first page.

    JS Console reveals a few errors that are not there under normal circumstances:

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    Kiran
    Answered on June 29, 2016 at 02:38 PM

    Due to unavailability of Mac with me, I have tried checking the form on a Windows PC by adding the Japanese language as the default and checked in Chrome which worked fine for me. I see that the form is embedded using Javascript embed method on your web page. Please try embedding the form using iframe embed method and see if that helps. You may grab the iframe embed code for your JotForm by following the instructions provide in the guide below:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this information helps! Please get back to us if the issue still persists. We will be happy to assist.

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    dekode
    Answered on June 29, 2016 at 03:45 PM
    Thank you. Oddly enough that appears to have done the trick!
    ...
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    Kiran
    Answered on June 29, 2016 at 03:56 PM

    Great! Glad to see that the issue is resolved by changing using iframe embed code. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm.