What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Themes: purchased theme not showing in my themes.

    Asked by monarchaudiomastering on June 29, 2016 at 01:49 PM

    I purchased the space theme: https://www.jotform.com/theme-store/theme/subscribe-in-space

     

    But it isn't showing in my themes area on form edit. 

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    JotForm Support

    Answered by BDAVID on June 29, 2016 at 02:30 PM

    Please provide a receipt of the purchased theme, so we can forward this to our second level to investigate further.

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    Answered by monarchaudiomastering on June 29, 2016 at 02:37 PM

     

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    JotForm Support

    Answered by BDAVID on June 29, 2016 at 02:42 PM

    Thanks for sharing the receipt, I have now escalated this to our second level, you will be notified via this thread about any updates on this matter.

    Open a new thread if you need anything else, we will be glad to assist you.

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    JotForm Support

    Answered by mustafa on June 30, 2016 at 02:44 AM

    Hi,

    You can use your theme now. You can find it on https://www.jotform.com/mythemes under "Purchased By You" section. Thanks for your cooperation and apologize for the inconvenience.

     

    Regards.

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    Answered by adamhaviland on September 13, 2016 at 11:32 AM

    Hello - I'm having the same problem: Just purchased a theme and can't see it anywhere in my account. I checked the "My Themes" section and don't see a "Purchased By You" option. Can you advise? 
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    JotForm Support

    Answered by BDAVID on September 13, 2016 at 12:31 PM

    @adamhaviland, your inquiry will be addressed in a separate thread here: https://www.jotform.com/answers/931086