What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Infusionsoft Integration: Not sending info from date field to Infusionsoft.

    Asked by nirvc on June 29, 2016 at 02:32 PM

    I am new to Infusionsoft and have set up multiple integrations with the service, however with Jotform, the Tags selected populate over into infusionsoft, but I can't get the birthday field to populate over, or any other field for that matter.  Is there something I am doing wrong?  This is on an existing record in Infusionsoft.  I have put a simple birthday form as an example, the other forms I want to integrate are much more complicated.  Thanks.  

    Page URL:
    https://form.jotform.com/61805198986977

    infusionsoft JotForm integrations integrate selected
  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 29, 2016 at 03:17 PM

    I have cloned your form and integrated with Infusionsoft, as I can understand your issue, data from the date field is not being sent to Infusionsoft. 

    I have tested it and I can see it is sending the data just fine, here is a screenshot about it: 

    Could you please try re-doing the integration? 

    Data in the date field should be sent to the integration, if possible, please verify that the field type in your integration is the correct, this in case it is a custom field. 

    Please try again and let us know if you are still unable to get info sent properly. 

  • Profile Image

    Answered by nirvc on June 29, 2016 at 03:49 PM

    Hmm, didn't work.  Tried redoing integration, didn't work.  Cloned the form, all tags push through, but nothing populates the bday field, and in one of the custom fields for Trade Make.  Does it need to be a custom field in Infusionsoft?  Any other ideas.  I have multiple forms I will be integrating with Infusionsoft, just want to hammer it out on a test form so when I run into the issue on the others I can easily fix it.  Thanks for your help.  

  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 29, 2016 at 04:19 PM

    I have tested the integration again and this time with your form, I can see the data is being sent, but I'm sending the data to this field in Infusionsoft: 

    when I'm sending the data to the default date field, it is being properly received, but I have also tested with a custom date field and seems like the data is not being sent.

    The field "Make" is being sent to a custom field and it works fine.  

    Could you please try mapping the date field from the form to the birthday field in your Infusionsoft account? 

    May be that you're currently sending the field to a custom field and this may be the reason why you're not currently receiving the data. 

    Please do let us know how it goes. 

  • Profile Image

    Answered by nirvc on June 29, 2016 at 06:30 PM

    I have been having it map to the Birthday Field and it hasn't worked.  Tried again and still nothing.  Maybe there is something I'm not setting up correctly in infusionsoft?  I just set up a very simple campaign with an API Call. 

  • Profile Image
    JotForm Support

    Answered by BDAVID on June 29, 2016 at 07:46 PM

    That's odd, I did not have problems either: 

     

    I tried to see the way you mapped the fields in your form, but it seems you have removed the integration. You may contact Infusionsoft to see if there is anything in your account that needs to be setup.

  • Profile Image

    Answered by nirvc on June 30, 2016 at 03:45 PM

    I was able to get it to work with Infusionsofts help, but only when I put an email address that is NOT in Infusionsoft.  Then it will populate the fields and do the tags.  

    What I am wanting it to do is update an existing contact record with the new information.  Currently when submitting a form with an existing contact record it will add the tags, but not populate the fields.  Thoughts?  

  • Profile Image
    JotForm Support

    Answered by BDAVID on June 30, 2016 at 07:15 PM

    Unfortunately, the integration will not update the existing contact information. You will have to manually update it from your InfusionSoft account.