conditions problems

  • Profile Image
    yfrol
    Asked on March 25, 2012 at 10:49 AM

    Dear Sir/Madam

     

    When I make any changes to the conditions of the form it would not overwrite the old conditions until I clone the form.

     

    Could you please fix it asap.

    By the way - it works fine in preview but not on the site.

     

    Also I am using Safari and when I am in My Forms the Preview button would not work. I need to go into the form to get preview.

    One more thing - Autoresponder does not seem to be working - it used to work in the past but not now.

     

    Thanks

     

    Eric

  • Profile Image
    moonzkie
    Answered on March 25, 2012 at 11:36 AM

    Hi,

    I have checked the preview button in your My Forms page using Safari and everything works fine on my end. Please ensure that you have allowed pop-ups for JotForm. Also, please try clearing your browser cache, cookies and history.. I think this should resolve the issue.

  • Profile Image
    yfrol
    Answered on March 25, 2012 at 11:45 AM

    Ok - that is fixed now. Thanks.

     

    Let me know if you get the other issues sorted.

     

    Thanks

  • Profile Image
    moonzkie
    Answered on March 25, 2012 at 11:54 AM

    Can you please try to re-embed your form using an iFrame code? To get your form's iFrame code, please follow the steps below:

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame

    Just let us know if this doesn't work so that we can further assist you.

  • Profile Image
    yfrol
    Answered on March 25, 2012 at 11:58 AM

    I have tried that - did not work.

     

    I ahve tried every option available.

     

    It looks like it is using 2 different locations - one that works in Preview and the other when embed.

     

    Please follow the link and then check my forms to see the difference:

     

    http://www.evroshop.co.uk/EvroShop/Ordering_form.html

    The form was modified completely but it is still showing the old version.

    Thanks

  • Profile Image
    moonzkie
    Answered on March 25, 2012 at 12:15 PM

    I have checked the link you provided and it shows that you are still using the OLD form. 

    If you will use the new form that you have cloned it should have this script:

    <script type="text/javascript" src="//yang.jotform.com/jsform/20844029223346"></script>

  • Profile Image
    yfrol
    Answered on March 25, 2012 at 12:17 PM

    Is it possible to embed it once and then make the chanes to the condition or any other part of the form without re-publishing it?

    I think that was the way it used to be.

    Thanks

  • Profile Image
    moonzkie
    Answered on March 25, 2012 at 12:33 PM

    It should have been automatically updated since you are using javascript to embed your form. But in your case you cloned the form and want to use the cloned form instead of the old one. Thus, the new cloned form will have another form ID (which is different frtom the old one). That is why it was not updated on your site as it was used to be, you just have to update the form ID that you have right now so that you will be able to see the changes you made on the cloned form and will be able to see any further changes on that form..

  • Profile Image
    yfrol
    Answered on March 25, 2012 at 12:43 PM

    Thatnks, it works now but it did not work - I have done verything you mentioned many times and I understand that the form you have seen was the old one. But - as I say - it works fine now.

     

    I think I may have some problems with my browser and it caused the problems as after clearing the cash everything seems to be working as it suppose to.

     

    Thanks for your help. I will try Autoresponder once again to see it that is working well.

     

    Thanks

  • Profile Image
    moonzkie
    Answered on March 25, 2012 at 12:47 PM

    We're glad to be of help, if you have questions feel free to contact us.

    Thanks for using JotForm!