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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not receiving submission emails anymore?

    Asked by RLUNA on June 29, 2016 at 06:28 PM

    I have created a form that sends emails upon submission.  Originally the emails worked great, but now they are not being received.

     

    I should be receiving emails every time a submission comes in and I also have conditions set to have different people receive the submission emails based on a certain field within the form.

    Here is a link to my Form in question:

    https://form.jotform.com/60537330761149

    Page URL:
    https://form.jotform.com/60537330761149

    Emails receiving JotForm style size
  • Profile Image
    JotForm Support

    Answered by KadeJM on June 29, 2016 at 07:33 PM

    To my understanding you are having a problem with not receiving emails for your forms when receiving new submissions.

    I've done some investigating of this issue and I can confirm that according to your email history you only have a handful of sent emails compared to emails that failed to be sent.

    However, when I checked your notification setup I found that looked okay then I found you have a lot of conditional email notifications set up being used.

    Are you having this problem with all of them or just a few? 

     

  • Profile Image

    Answered by RLUNA on June 29, 2016 at 07:37 PM

    It’s just a few of them and there is no rhyme or reason to why they are failed.

     

    I tried to re-send myself one, and status said “Sent” but it didn't come through, and it wasn't in my junk email either.  

    The conditional email notifications are required so that the correct people in each Region receive the notification.  

    Is there a way to re-send the actual email notification and not just the default submission from within the "Submissions" page? I had them formatted differently and included the PDF of the submission on the notifications email.

    Thank you,

    Rocio

     

  • Profile Image
    JotForm Support

    Answered by Chriistian on June 29, 2016 at 10:34 PM

    I checked our mail logs and it appears that the emails are now being sent more consistently.

    However, to make sure that the emails are sent, I would suggest to whitelist jotform's address. Please contact your email provider to whitelist jotform's addresses listed here: Whitelisting JotMails IP Addresses.

    Is there a way to re-send the actual email notification and not just the default submission from within the "Submissions" page?

    Currently there is no alternate option for resending the email notification other than submitting the form again within the submissions page. Once you edit and submit the form within the submissions page, you should still receive a PDF file of that submission in the notification.