What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Blocking my Credit Card Form and I have provided you with PCI DSS Compliance Attestation

    Asked by toni@prosecra.com on June 29, 2016 at 06:38 PM

    I have sent emails including my PCI DSS Compliance attestation and you are still blocking my forms.  Please respond and UN-block.  You are costing my company valuable time and money.

    PLEASE respond to my emails from Toni@ProseCRA.com.

     

    I sent on on June 20th to support@jotform.com with the Compliance attestation and another today.  As of TODAY, you are blocking the information from reaching my office.

     

    Thank you,

    Toni M. Salopek

     

    credit card PCI and
  • Profile Image

    Answered by victor on June 29, 2016 at 07:40 PM

    Sorry for the inconvenience and delay of the response. I found the email you send to us last week: 

     

    I received the attached email from JotForm regarding phishing acitivty (1st Attachment). 

    Please know that I am PCI compliant.  Attached please find my Confirmation of PCI DSS Compliance Attestation.  This is good until June 2017.

    Please let me know if I am good to go AND that either:

    1)    I can put the information back on my credit card form

    2)    If I need to do this myself

    Thank you.

    Sincerely,

    Toni

     

    When reviewing your forms, I found that the form:

    Prose Credit Card Authorization Form-Email 

    violates our terms. We do not allow any form to collect sensitive information like credit card information. 

    If you require to ask for CC information, you would need to add one of our payment gateway fields

    Please remove these fields as it will be detected by our phishing application and automatically suspend your account.

    In regards to your CC being block. I an not fully understanding. Are you trying to upgrade your account and the CC is not going through?