Is it possible to re-send the email of a "failed" email?

  • RLUNA
    Asked on June 29, 2016 at 7:01 PM

    Is it possible to re-send the email of a "failed" email?

  • Kevin Support Team Lead
    Replied on June 29, 2016 at 10:05 PM

    Yes, it is possible by editing the submission, for example, if the email did not send because the email address was in our bounce list, then you can do it by editing the submission.

    First go to your submissions page and search the submission you did not receive via email and click on the edit button: 

    Is it possible to re send the email of a failed email? Image 1 Screenshot 30

    Then click on the submit button without doing any change, this will trigger the email notifications: 

    Is it possible to re send the email of a failed email? Image 2 Screenshot 41

    If you have questions, please let us know, we will be glad to help you.