What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    A couple of our submissions are not coming through via email, this only applies to a couple of people, why would that be?

    Asked by TeapotValley on June 29, 2016 at 07:46 PM
    Submissions email Via through
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    JotForm Support

    Answered by BDAVID on June 29, 2016 at 10:28 PM

    What is the form you are referring to? Based on this form http://www.jotform.co/form/31276410074850, I checked the recipient for it's notification, and our mail logs shows good delivery. 

    Have you checked the spam folder? You may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help.