A couple of our submissions are not coming through via email, this only applies to a couple of people, why would that be?

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    TeapotValley
    Asked on June 29, 2016 at 07:46 PM
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    BDAVID
    Answered on June 29, 2016 at 10:28 PM

    What is the form you are referring to? Based on this form http://www.jotform.co/form/31276410074850, I checked the recipient for it's notification, and our mail logs shows good delivery. 

    Have you checked the spam folder? You may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help.