What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm unable to access my account

    Asked by Aaryn Longmore  on June 29, 2016 at 10:10 PM

    Hi there,

     

    I’m still not able to get into my Jotform account, I have an event this weekend that I use these forms for. 

     

    Am I able have my access fixed? or maybe I need to do something before I can access it? Any help  would be much appreciated. 

     

     

    Aaryn

    My Account unable to access JotForm jotform account OR use
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    JotForm Support

    Answered by BDAVID on June 29, 2016 at 11:28 PM

    Your account has been reactivated. It was suspended by our phishing detector system. Even though your forms are not requesting for login credentials, they have the word "Login". 

    Please remove that word and replace it for something else, otherwise the system can suspend it again, because these type of words are flagged as words used in phishing forms.