I'm unable to access my account

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    Aaryn Longmore 
    Asked on June 29, 2016 at 10:10 PM

    Hi there,

     

    I’m still not able to get into my Jotform account, I have an event this weekend that I use these forms for. 

     

    Am I able have my access fixed? or maybe I need to do something before I can access it? Any help  would be much appreciated. 

     

     

    Aaryn

  • Profile Image
    BDAVID
    Answered on June 29, 2016 at 11:28 PM

    Your account has been reactivated. It was suspended by our phishing detector system. Even though your forms are not requesting for login credentials, they have the word "Login". 

    Please remove that word and replace it for something else, otherwise the system can suspend it again, because these type of words are flagged as words used in phishing forms.