What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Downloading my past submissions.

    Asked by RonHilfinger on June 30, 2016 at 01:27 AM

    You told me today was my last day to download all my past submissions..
    Well all my past forms are gone.. But it's still "today??"

    Did you guys delete them before this day was through??
    I sure hope not..

    Page URL:
    http://www.alphapacificinstitute.com

    Submissions downloading all Day through
  • Profile Image
    JotForm Support

    Answered by Chriistian on June 30, 2016 at 02:59 AM

    I checked the total submissions on your account and there are currently 1,176 total submissions.

    Free accounts can store 500 total submission, and since you are still over 1,176, it would seem that the submissions are not yet deleted. Please note that only the past submissions will be deleted, not the forms.

    I would suggest to export your submissions now to have a copy of the submissions once they are deleted on your jotform account soon. You can follow this guide to learn how: New Feature: Export Your Data for All of Your Forms with the New Data Export Tool.

    If you would like to keep all the submission in your jotform account, you can choose to upgrade to our Storage plan for only $5/month. This plan will give you unlimited storage for the total submissions.