What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my email notification function not working?

    Asked by Benched on June 30, 2016 at 02:03 AM

    Hi,

     

    I have not received my email notifications for this month. Customers have submitted their enquiries, but I have not received any email notification from Jot form.

    Please help.

    Page URL:
    http://www.benched.co.za/pages/contact-us

    email notification email email notifications not received
  • Profile Image
    JotForm Support

    Answered by beril on June 30, 2016 at 03:21 AM

    We are sorry for the inconvenience that may have caused. Your email address, alison@benched.co.za, info@benched.co.za are IN our bounce list.

    Results shows;

     

    Reason(s) : smtp; 550 A URL in this email (myjotform . com) is listed on https://spamrl.com/. Please resolve and retry

     

     I removed them from the bounce and unsubscribe lists.

     

     

    For preventing that issue, please try to set your form notifications "Sender Email" to noreply@jotform.com

     

     

    In addition to that, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.