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    My form submission is not sending email notifications

    Asked by strottner on June 30, 2016 at 02:21 AM

    Hello!  I have a form at http://www.aspiremedicalstaffing.com/job-application/ which is not sending email notifications when submitted.  Within my account, I can see the submissions but have to login to view them and my client who is set as the recipient is not getting the notification and I am having to forward them the PDF submissions which is cubmersome.  I have checked that the settings are correct and my other forms are working properly.  Please help! Thanks!

    Page URL:
    http://www.aspiremedicalstaffing.com/job-application/

    email notifications email not sending email Submissions recipient settings
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    JotForm Support

    Answered by beril on June 30, 2016 at 03:31 AM

    We are sorry for the inconvenience that may have caused. Your email addresses, patrick@strottner.com, ashley@aspiremedicalstaffing.com, lauren@aspiremedicalstaffing.com are IN our bounce list.

    Results shows;

    I removed them from the bounce and unsubscribe lists.

     

    In addition to that, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    In the future, if you have similar problems you can also remove your email address from bounce list on your side.

    https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.