Access Denied

  • leadingageconferenceservices
    Asked on June 30, 2016 at 4:55 AM

    I was told to include a screen shot of the error message I am receiving. Below is what I am receiving and I have filled out this form twice. 

     

    Access Denied Image 1 Screenshot 20

  • Chriistian Jotform Support
    Replied on June 30, 2016 at 6:38 AM

    It seems that the IP address is still banned by JotForm. Can you provide us the IP address of the device you are using where you encounter this error? You can get your IP address using this link https://whatismyipaddress.com/ so we can whitelist it. Access the link using the device where you encounter this error.


    Will wait for your response.
    Regards.

     

  • leadingageconferenceservices
    Replied on June 30, 2016 at 7:45 AM
    Here you are:
    205.21.241.2
    I provided this yesterday to someone and they said it was cleared. Let me know if you need something else from me.
    Thanks,
    Danielle Gray, CEM
    LeadingAge
    Exhibits & Sales Operations Manager
    (202) 508-9473
    ...
  • leadingageconferenceservices
    Replied on June 30, 2016 at 9:03 AM

    Access Denied Image 1 Screenshot 20

  • Chriistian Jotform Support
    Replied on June 30, 2016 at 9:39 AM

    I have whitelisted the IP address that you have provided (205.21.241.2).

    Access Denied Image 1 Screenshot 20

    Can you try to check again our site and see if you can now access our site properly?

  • leadingageconferenceservices
    Replied on June 30, 2016 at 10:45 AM
    Sorry, it is missing a digit. Should be 205.201.241.2
    Danielle Gray, CEM| LeadingAge| Manager, Exhibit & Sales Operations
    • 202.508.9473 | Fax 202.939.5820
    2519 Connecticut Ave. Washington D.C. 20008
    ...
  • Elton Support Team Lead
    Replied on June 30, 2016 at 11:39 AM

    Done. That IP (205.201.241.2) is now whitelisted. Kindly check it again.

  • leadingageconferenceservices
    Replied on June 30, 2016 at 3:45 PM
    I am good to go now, thank you all for such prompt replies.
    Danielle Gray, CEM| LeadingAge| Manager, Exhibit & Sales Operations
    • 202.508.9473 | Fax 202.939.5820
    2519 Connecticut Ave. Washington D.C. 20008
    ...