What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Access Denied

    Asked by leadingageconferenceservices on June 30, 2016 at 04:55 AM

    I was told to include a screen shot of the error message I am receiving. Below is what I am receiving and I have filled out this form twice. 

     

    denied JotForm uploads jpg message
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    JotForm Support

    Answered by Chriistian on June 30, 2016 at 06:38 AM

    It seems that the IP address is still banned by JotForm. Can you provide us the IP address of the device you are using where you encounter this error? You can get your IP address using this link https://whatismyipaddress.com/ so we can whitelist it. Access the link using the device where you encounter this error.


    Will wait for your response.
    Regards.

     

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    Answered by leadingageconferenceservices on June 30, 2016 at 07:45 AM
    Here you are:
    205.21.241.2
    I provided this yesterday to someone and they said it was cleared. Let me know if you need something else from me.
    Thanks,
    Danielle Gray, CEM
    LeadingAge
    Exhibits & Sales Operations Manager
    (202) 508-9473
    ...
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    Answered by leadingageconferenceservices on June 30, 2016 at 09:03 AM

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    JotForm Support

    Answered by Chriistian on June 30, 2016 at 09:39 AM

    I have whitelisted the IP address that you have provided (205.21.241.2).

    Can you try to check again our site and see if you can now access our site properly?

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    Answered by leadingageconferenceservices on June 30, 2016 at 10:45 AM
    Sorry, it is missing a digit. Should be 205.201.241.2
    Danielle Gray, CEM| LeadingAge| Manager, Exhibit & Sales Operations
    • 202.508.9473 | Fax 202.939.5820
    2519 Connecticut Ave. Washington D.C. 20008
    ...
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    JotForm Support

    Answered by EltonCris on June 30, 2016 at 11:39 AM

    Done. That IP (205.201.241.2) is now whitelisted. Kindly check it again.

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    Answered by leadingageconferenceservices on June 30, 2016 at 03:45 PM
    I am good to go now, thank you all for such prompt replies.
    Danielle Gray, CEM| LeadingAge| Manager, Exhibit & Sales Operations
    • 202.508.9473 | Fax 202.939.5820
    2519 Connecticut Ave. Washington D.C. 20008
    ...