JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Not receiving submissions againAsked by baldassini on June 30, 2016 at 06:33 AM
Dear Sirs --
Once again, I am no longer receiving my JotForm submissions. Since I don't regularly check JotForm and rely on my submissions, a client recently contacted me via email asking why I did not get back to her. When I checked on JotForm I noticed that I had 8 submissions that I never received going back to January. All lost business.
Why does this keep happening? You were able to fix this last time, kindly fix the this issue with the submissions again please. I guess I'll have to check more often just in case.
Fine Artist & Graphic Arts Specialist
I checked your email: firstname.lastname@example.org and the email is on our bounce list. I have removed the email on our bounce list. You can also check on your end if your email is on our bounce list by following the instructions provided in this guide: How to Remove Your Email Address from Bounce List. Please check on your end if it is ok now.