What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving submissions again

    Asked by baldassini on June 30, 2016 at 06:33 AM

    Dear Sirs --

    Once again, I am no longer receiving my JotForm submissions.  Since I don't regularly check JotForm and rely on my submissions, a client recently contacted me via email asking why I did not get back to her.  When I checked on JotForm I noticed that I had 8 submissions that I never received going back to January.  All lost business.

    Why does this keep happening?  You were able to fix this last time, kindly fix the this issue with the submissions again please.  I guess I'll have to check more often just in case.

    Thank-you

    Paul Baldassini

    Fine Artist & Graphic Arts Specialist
    860-638-0890
    baldassinifineart.com
    pbphotorestore.com
    paul@baldassinifineart.com

    Page URL:
    pbphotorestore.com

    Submissions receiving JotForm check checked
  • Profile Image
    JotForm Support

    Answered by Chriistian on June 30, 2016 at 07:43 AM

    I checked your email: paul@baldassinifineart.com and the email is on our bounce list. I have removed the email on our bounce list. You can also check on your end if your email is on our bounce list by following the instructions provided in this guide: How to Remove Your Email Address from Bounce List. Please check on your end if it is ok now.