What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I was not able to replicate mentioned issue. I successfully used temple from template gallery. When I clicked on Use template button, form was created on my account.
Can you please tell us which template are you trying to use? If possible provide us a link of that template from template gallery. Also if possible provide us a screenshot of your issue.
I would also suggest you to try one more time with different browser.
Let us know if you need further assistance.