What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email notifications once a submissions comes in

    Asked by Clickndrive on June 30, 2016 at 11:52 AM

    MY JOTFORM HAS STOPPED RECEIVING SUBMISSIONS

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    JotForm Support

    Answered by Jan on June 30, 2016 at 01:23 PM

    The email recipient is not in the bounce list. I checked the mail logs and I can see that the submissions are being sent to your email address. Here's a screenshot:

    Please check your spam folders or junk mail. I checked your form and I can see that the email notifier is configured properly. You might want to contact your email provider and ask them to white list our mail servers and IP addresses.

    Let us know if you need further help. Thank you.