What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google spreadsheet: submission not syncing with form

    Asked by dmichael74 on June 30, 2016 at 12:38 PM

    My CC expired and i forgot to change it in my billing settings but I just did.  Will all my integrations still work?  My form isn't integrating with my Google Doc.  I will hit submit but it won't populate on the Google Doc.  

    Page URL:
    https://form.jotform.com/53398943593977

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    Answered by victor on June 30, 2016 at 01:54 PM

    If you were able to update your billing information properly, your account will remain in the current plan and all the forms will work properly.

    At the moment we are currently experimenting an issue with google integration. Are team is working on the problem and should be resolved shortly. As soon as it is fixed, we will let you know.

    Sorry for the inconvenience.

     

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    JotForm Support

    Answered by EltonCris on July 01, 2016 at 07:07 AM

    This is now fixed. Your Google spreadsheet should now update normally as usual.

    However, submissions made before the fix might not be added on the sheet so we suggest to re-integrate your form to Google spreadsheet to sync all your form submissions data.

    If you have further questions, let us know.

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    Answered by euney.kim on July 05, 2016 at 02:23 PM

    I'm also having this issue and submissions are not showing up. Are there still issues with google forms?
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    Answered by Kadofoto on September 11, 2016 at 05:48 AM

    Same here.

    The submissions are not synced in my MS Excel spreadsheet.

    Are there issues at the moment?

    I will re-integrate as mentioned above to see if that solves it.

     

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    JotForm Support

    Answered by jonathan on September 11, 2016 at 10:12 AM

    @Kadofoto

    We will resolve your issue here https://www.jotform.com/answers/929365

     

     

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    Answered by Zachbeggs on September 11, 2016 at 01:29 PM

    Im having the same issue. Just for simplicity sake, I've created a new form with 1 text box, integrated it to a new google sheet. Submit the form and nothing appeared in Google Sheets. None of my forms are populating after a submission.
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    JotForm Support

    Answered by EltonCris on September 11, 2016 at 01:35 PM

    @Zachbeggs

    We are aware of this problem and this has now been raised to our development team, once this is resolved we will let you know via this thread https://www.jotform.com/answers/929460.

    Thanks!

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    Answered by Zachbeggs on September 11, 2016 at 02:08 PM

    Thanks, Elton!