What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to type in the text box using firefox and explorer

    Asked by salessupport1 on June 30, 2016 at 01:02 PM

    when people open the form the cursor just blinks and they cannot type in the boxes


    just an update...


    this is only the case with internet explored and firefox 


    it works fine only with google chrome 

    Page URL:

  • Profile Image

    Answered by salessupport1 on June 30, 2016 at 01:12 PM



  • Profile Image
    JotForm Support

    Answered by John_Benson on June 30, 2016 at 02:50 PM

    You need to increase the height of the text box by injecting this custom CSS code. Here's the CSS:

    .form-textbox { 
    height: 30px !important;
    padding: 0px 10px !important;

    Here's a guide: how to inject custom CSS code.

    Hope that helps. Let us know if you need further assistance. Thank you!


  • Profile Image

    Answered by salessupport1 on June 30, 2016 at 03:45 PM
    Thank you for your e-mail to Swarovski Sales Support.
    Please note that our standard office hours are Monday to Friday 9.00am to 5.30pm and we are closed for Bank Holidays.
    We aim to reply to your query within 2 working days however if your query is business critical please call us on +44 (0)203 640 8380
    Please note the following, which may help to answer your query more quickly:
    - Copy invoices can be downloaded from the B2B platform under Transactions/Invoices
    - If you have contacted us regarding an item that you cannot find on the B2B platform then this item is probably not part of our standard UK assortment. Please Email us with specific details and we will investigate.
    - If you wish to get an update on the status of a repair, please note that we will need the Swarovski repair number and can only give a status on repairs after a minimum of 2 weeks.
    Many thanks
    Swarovski Sales Support Team