Case senstive custom form URL displays the form differently

  • Profile Image
    CAPOULTRY
    Asked on June 30, 2016 at 01:23 PM

    I'm having some issues with the direct form link. I created a custom link but I'm not sure if it's case sensitive? If I type the custom link in lower case the wrong form doesn't come up. But if I type exactly how I have it in Custom Direct Form Link the correct form comes up. Please see the links below...

    Example:

    http://form.jotform.com/capoultry/2016-ac-registration

     

    Correct Form Link:

    https://form.jotform.com/CAPOULTRY/2016-AC-REGISTRATION

  • Profile Image
    BJoanna
    Answered on June 30, 2016 at 02:37 PM

    I have inspected both links and form is exactly the same on my end. It is the same form. Form ID of both links is the same.

    Is some other form shown on your end? Can you please provide us a screenshot and ID of that form? 

    Looking forward to your reply. 

  • Profile Image
    CAPOULTRY
    Answered on June 30, 2016 at 04:45 PM
    Ok here is what I see on my end take a look at the url address:
    http://form.jotform.com/capoultry/2016-ac-registration
    [cid:image001.png@01D1D2CD.9B6485C0]
    http://form.jotform.com/CAPOULTRY/2016-AC-REGISTRATION
    [cid:image002.png@01D1D2CD.9B6485C0]
    Art Razo
    California Poultry Federation
    4640 Spyres Way, Suite 4
    Modesto, CA 95356
    Phone: (209) 576-6355 Fax: (209) 576-6119
    Email: art@cpif.org
    Check out our Facebook Page
    [hires cpf logo]
    ...
  • Profile Image
    BJoanna
    Answered on June 30, 2016 at 05:31 PM

    Unfortunately I an not able to see your screenshots. Images that are attached inside of email will not be shown here on forum. You will need to open this thread and upload your screenshots here. 

    Looking forward to your reply. 

  • Profile Image
    CAPOULTRY
    Answered on June 30, 2016 at 07:39 PM

    Please see the 2 different screen shots

  • Profile Image
    Kiran
    Answered on June 30, 2016 at 10:06 PM

    I have checked both the screenshots and noticed that the horizontal rule is placed differently. However, when I tried accessing the both forms using the URLs provided, they look the same. Please see the screenshots below:

    Could you try accessing the forms using a different browser and see if you still see the difference? You may also try accessing them using a private/incognito window.

    Let us know if the issue still persists. We will be happy to take a look again.

  • Profile Image
    CAPOULTRY
    Answered on June 30, 2016 at 10:14 PM

    Hello:

    Thank you for the Information but I'm a little lost on the  horizontal rule?

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    jonathan
    Answered on July 01, 2016 at 12:02 AM

    Please take note that the JotForm username is case sensitive also. If you use different case on your username login, it will not work if the same account/username exist.

    The custom URL name of the form includes your username. The URL will have conflict if the username part is not exact.

    Hope this help. Let us know if there is more we can assist you with.

    Thanks.