- CAPOULTRYAsked on June 30, 2016 at 01:23 PM
I'm having some issues with the direct form link. I created a custom link but I'm not sure if it's case sensitive? If I type the custom link in lower case the wrong form doesn't come up. But if I type exactly how I have it in Custom Direct Form Link the correct form comes up. Please see the links below...
Correct Form Link:
- JotForm SupportBJoannaAnswered on June 30, 2016 at 02:37 PM
I have inspected both links and form is exactly the same on my end. It is the same form. Form ID of both links is the same.
Is some other form shown on your end? Can you please provide us a screenshot and ID of that form?
Looking forward to your reply.
- CAPOULTRYAnswered on June 30, 2016 at 04:45 PMOk here is what I see on my end take a look at the url address:
California Poultry Federation
4640 Spyres Way, Suite 4
Modesto, CA 95356
Phone: (209) 576-6355 Fax: (209) 576-6119
Check out our Facebook Page
[hires cpf logo]
- CAPOULTRYAnswered on June 30, 2016 at 07:39 PM
Please see the 2 different screen shots
- JotForm SupportKiranAnswered on June 30, 2016 at 10:06 PM
I have checked both the screenshots and noticed that the horizontal rule is placed differently. However, when I tried accessing the both forms using the URLs provided, they look the same. Please see the screenshots below:
Could you try accessing the forms using a different browser and see if you still see the difference? You may also try accessing them using a private/incognito window.
Let us know if the issue still persists. We will be happy to take a look again.
- CAPOULTRYAnswered on June 30, 2016 at 10:14 PM
Thank you for the Information but I'm a little lost on the horizontal rule?
- JotForm SupportjonathanAnswered on July 01, 2016 at 12:02 AM
Please take note that the JotForm username is case sensitive also. If you use different case on your username login, it will not work if the same account/username exist.
The custom URL name of the form includes your username. The URL will have conflict if the username part is not exact.
Hope this help. Let us know if there is more we can assist you with.