What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving submission emails.

    Asked by copystore on June 30, 2016 at 01:24 PM
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    JotForm Support

    Answered by ashwin_d on June 30, 2016 at 02:43 PM

    Hello copystore,

    Upon checking your email address copyit@thecopystore.com, I found that it ended up in our bounce list for following reasons:


    copyit@thecopystore.com is IN 

     the bounce list 

    Reason(s) : Complain about message from AmazonSES

    I have removed it form our bounce list and it should work fine now. Do try to test your form and get back to us if you receive submission emails or not.

    Do get back to us if the issue persists.

    Thank you!