What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to make a change to my form; the changes I make don't save and it keeps reverting back to the original content.

    Asked by llemay on June 30, 2016 at 02:30 PM
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    JotForm Support

    Answered by david on June 30, 2016 at 04:21 PM

    I checked your most recent form and I was able to make updates without issue.  Are you still unable to do so on your end?  As far as I can tell, there should not currently be any issue updating your forms.

  • Profile Image

    Answered by llemay on June 30, 2016 at 07:45 PM
    I can make a change, but it does not save, and the form reverts back to
    its' original text. Please outline the steps for saving edits/changes to
    an existing form.
    With warm regards,
    Lorna Lemay
    President, LL Concord Consultation & Mediation Services
    CEO Chance Foundation
    Board Advisor, Canadian Institute for Conflict Resolution
    Director, Community Mediation Ottawa
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    JotForm Support

    Answered by jonathan on June 30, 2016 at 10:12 PM

    I also could not reproduce the issue on my side. 

    Since I cannot directly change and test on your form, I cloned your form https://www.jotform.ca/form/61257858690266 instead. 

    I did the test on my Form Builder and editing/modification on the form were being saved just fine.

    screencast of test:


    Can you also try using a different browser? Perhaps it was just a browser issue on your end.

    Try login on different browser (or computer also) and test.

    Please let us know if the issue is not resolve.