What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    EU User: Submissions are not coming through

    Asked by Foltved on June 30, 2016 at 02:42 PM

    Hi

    I have a form, where the submissions is not coming through

     

    Any idea, whats the problem

    form can be found here: https://form.jotform.com/61465291493966

    Page URL:
    https://form.jotform.com/61465291493966

    Submissions through not coming through JotForm problem
  • Profile Image
    JotForm Support

    Answered by BJoanna on June 30, 2016 at 04:32 PM

    Sorry for inconvenience this may caused you. 

    We seem to be having an issue with our EU datacenter being behind.  Changing the URL for viewing any of your forms submissions from https://eu.jotform.com/submission/ to https://www.jotform.com/submission/ should allow you to view any of your forms submissions until it is fixed.

    The issue has been also escalated to our Development Team, it should be checked and fixed in the nearest time. Once this issue is resolved we will inform you via this thread.

  • Profile Image
    JotForm Developer

    Answered by uygar on July 01, 2016 at 01:55 AM

    Hi,

    We had a replication issue between our data centers. Cloud you please check again?