JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Matrix table does not transfer data to google spreadsheetAsked by SMCMEDIA on June 30, 2016 at 03:32 PM
I have incorporated a table (matrix) into a form. Both columns and Rows are labeled.
Users must enter a figure in each field. Some are optional.
The pdf form records all data entered by the user but the Excel spreadsheet does record only a few of them. Apparently with no criteria about which ones are entered.
Is it an integration problem or a matrix form problem?
Unfortunately, we have been experiencing some issue with the Google spreadsheet integration. The submissions received are not being updated in the Google spreadsheet. Please be noted that it is not an issue with Matrix field and it should be posted properly to the Google spreadsheet without any issue.
Our backend team is aware of the issue and they should be looking into it. Once we have any update in this regard, you'll be posted here.
Sorry for the inconvenience this may have caused.