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    Matrix table does not transfer data to google spreadsheet

    Asked by SMCMEDIA on June 30, 2016 at 03:32 PM


    I have incorporated a table (matrix) into a form. Both columns and Rows are labeled.

    Users must enter a figure in each field. Some are optional.

    The pdf form records all data entered by the user but the Excel spreadsheet does record only a few of them. Apparently with no criteria about which ones are entered.

    Is it an integration problem or a matrix form problem?

    Thank you




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    JotForm Support

    Answered by Kiran on June 30, 2016 at 05:56 PM

    Unfortunately, we have been experiencing some issue with the Google spreadsheet integration. The submissions received are not being updated in the Google spreadsheet. Please be noted that it is not an issue with Matrix field and it should be posted properly to the Google spreadsheet without any issue.

    Our backend team is aware of the issue and they should be looking into it. Once we have any update in this regard, you'll be posted here.

    Sorry for the inconvenience this may have caused.