What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    how do i downgrade

    Asked by lalunaluz on March 25, 2012 at 10:27 PM
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    JotForm Support

    Answered by idarktech on March 26, 2012 at 03:01 AM

    Hi there,

    To cancel your subscription through Plimus (since you paid using credit card):

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription

    2.  Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1

    3.  Log in to Plimus then cancel your subscription

    Or, I can have it cancelled for your convenience. Just let me know. Thanks!

     

  • Profile Image

    Answered by lalunaluz on March 26, 2012 at 11:28 AM

    yes - i need your help in this - plimus has not responded to my requests

    thank you

     

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    JotForm Support

    Answered by idarktech on March 26, 2012 at 11:36 AM

    Hi,

    I have now cancelled your subscription for you. You will no longer be billed again in the future. Your account will remain Premium until the paid period expires which is on April 11, 2012.

    Your forms and data will not be affected in any way when your account downgraded to a free one. 

    Feel free to resubscribe anytime you wish. Thank you for using JotForm and have a great day!

    Regards,

    Idarktech