What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Secure Customer Information

    Asked by bindon on June 30, 2016 at 04:16 PM

    If I create a finance application or use one of your templates that asks for personal secure information, how secure is the information that is stored on your servers.

    information create OR how
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    JotForm Support

    Answered by BJoanna on June 30, 2016 at 06:50 PM

    JotForm data centers are located in the US and Germany. We have 2 data centers in the US (Texas and Virginia) and 1 data center in Germany.

    The forms and submissions are transmitted securely with a 256 bit high-grade encryption. You can also log into JotForm site securely and download your submission reports over a secure connection using https://www.jotform.com

    We provide a very high security through out our hosting provider's servers for stored data. We have a very powerful cloud of servers in SSAE16 Audited facilities which provides security protection against malicious attacks like SQL injection and denial of service (DOS) attacks. 

    All our form are by default secure: https://www.jotform.com/blog/175-All-Forms-are-Now-Secure-by-Default-The-SSL-Limits-on-Free-Accounts-are-Lifted- 

    If you want your form user to know that their data will be sent securely, you can add enable security certificate seal in your form. Here is a guide which you can refer: http://www.jotform.com/help/131-Enabling-Security-Certificate-Seal-on-Secure-Forms 

    You can also encrypt your form and your data. 

    https://www.jotform.com/blog/162-Introducing-Encrypted-Forms-The-Ultimate-in-Online-Form-Security 

    We're also Safe Harbor certified. Please see our Privacy policy here.

    http://www.jotform.com/privacy/ 

    Hope this will help. Let us know if you need further assistance.