What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Bounce List

    Asked by replicolor on June 30, 2016 at 05:59 PM

    Hello,

     

    I keep needing to check the bounce list in my account settings and take us off. This needs to be fixed or we will need to switch to another solution.

    bounce list bounce settings check
  • Profile Image
    JotForm Support

    Answered by BJoanna on June 30, 2016 at 08:25 PM

    I have checked and email address of your Notification is in the bounce list. Our system gave following result:

    printit@replicolor.com is IN the bounce list 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT

    I have removed it from the bounce list. 

    You can follow this guide on How to setup email alerts to prevent email bouncing related issues.

    Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.

     

    Please test your form and check if you are receiving submissions now. 

    Let us know if you need further assistance.