What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account isn't upgrading.

    Asked by Temikus on March 26, 2012 at 05:40 AM

    I made the payment 2 hours ago and got the receipt immidiately via PayPal, but my account is still free.

    How long do I have to wait?

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    JotForm Support

    Answered by Goldo on March 26, 2012 at 05:46 AM

    You are currently on a Premium account when checked. You may need to clear your browsers cache and cookies or log-out and log back in to see the changes.

    Renewal date: April 27th, 2012

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    Answered by Temikus on March 26, 2012 at 09:45 AM

    The issue is indeed resolved.

    Thank you for a quick response!

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    JotForm Support

    Answered by Goldo on March 26, 2012 at 09:51 AM

    Cool, glad to know. Thanks for using Jotform!