What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Your Pay Pal Pro Form. Not Working.

    Asked by calgarypremier on July 01, 2016 at 03:55 AM

    I contacted you previously with regard to your Pay Pal pro form. You said it was tested on my site and it worked fine. A client tried to pay using the onsite form today. The message he got after submitting his information was


    "Invalid Configuration"

    Please help me sort this out. I am losing $ using your form.


    Page URL:

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    JotForm Support

    Answered by liyam on July 01, 2016 at 06:24 AM

    Hello calgarypremier,

    Were you able to identify the error code details that went with the Invalid Configuration error?  The string of text below it (after clicking More details) should provide some information. In reference, you can also look into Paypal's online error codes guide to know more about the kind of error that you received: https://developer.paypal.com/docs/classic/api/errorcodes/

    If you can also provide a screenshot or the details of the invalid configuration error, it would be great.

    Here's an example:

    In addition: Please check your billing agreement if it has been disabled or is inactive. If so, you should enable your PayPal Payment Pro in your account.