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    My completed form is not showing the signature as a signature on the submitted form after decryption in email

    Asked by rnils on July 01, 2016 at 05:32 AM

    When i receive the encrypted email with the completed form its shows all of the completed fields just fine but not the completed signature field instead it shows as upload text for example:

    uploads/rnils/61655268433359/343173716922993120/343173716922993120_base64_26.png

     

    Screenshot
    email submitted form after in
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    JotForm Support

    Answered by Chriistian on July 01, 2016 at 09:47 AM

    For encrypted form email notification, the details are shown in the Submission Details page. In the submission details page, the Smooth Signature is always displayed as text which is the URL of the image(encrypted or not encrypted).

     

    Even on regular form, this is how the smooth signature is displayed when you access using the www.jotform.com/submission/<Submission-ID>. You can view the Signature image in the submission page of the form.