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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms not updating quickly after changes made

    Asked by darienlibrary on July 01, 2016 at 09:36 AM

    Hello! I see some posts about this from 2012 regarding embedded forms. I've noticed in the last few weeks that changes I make to forms show up in the form builder, but may not show up on the Live Preview for a few hours. Has there been a change to JotForm? I've seen this happen to several forms for everything from radio buttons to conditional fields to third-party widgets. 

    Page URL:
    https://form.jotform.com/52036846616155

    not updating after quickly changes made
  • Profile Image
    JotForm Support

    Answered by BJoanna on July 01, 2016 at 11:42 AM

    I did some tests but I was not able to replicate mentioned issue. All changes that I made inside of Form Builder are shown on my live form, there is no delay.

    I have inspected form that you provided and your live form looks exactly the same as your form inside of Form Builder.

    Are changes not saved on your standalone form or on your embedded form? If this issue is related to your embedded form, please provide us URL of your webpage. 

    Looking forward to your reply. 

     

     

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    Answered by DL  on July 05, 2016 at 10:52 AM

    Hello! I see that it's working now. I've had the issue at least twice in the most recent weeks. When I see it again, I'll comment then. Thank you. 

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    JotForm Support

    Answered by Charlie on July 05, 2016 at 11:12 AM

    Thank you for updating us. It might be a cache issue or a delay in the replication process in our servers. However, everything seems to be good in our end and we have not received similar reports the first time this was reported. But rest assure that we're in constant monitor here. If you encounter the problem again, please do let us know.

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    Answered by clearenergy on July 07, 2016 at 05:41 AM

    https://eu.jotform.com//?formID=61424340136344#

     

    forms don't update in the live preview.

     

    Please help?

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by Charlie on July 07, 2016 at 09:25 AM

    @clearenergy

    I see you already have an opened thread on this link: https://www.jotform.com/answers/877339. Please refer to that one instead. We will address it shortly.

    Apologies for the inconvenience.