What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    delete upload files

    Asked by Benti78 on July 01, 2016 at 09:58 AM

    I deleted all my submissions with included data, but if i open an older link, i can download the old uploaded data! My upload folder is completely free. But i can use the old links from the submission-responds and can download the files! It seems that they are not delete. How can I delete these files safe?

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    JotForm Support

    Answered by david on July 01, 2016 at 11:43 AM

    I checked your form and there are not currently any files uploads associated with it.  If you can provide a link to the files that you would like removed, we can fully remove them from our end.  However, it does look like your submission uploads have already been removed. 

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    Answered by Benti78 on July 01, 2016 at 11:58 AM

    Hi David,

    i'm in contact with your collegue Kevin_G. Problem still here. He thinks this needs to be checked by your developers. I wait for solving. Thanks.


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    JotForm Support

    Answered by david on July 01, 2016 at 01:15 PM

    Very welcome.  If you have trouble with anything else, let us know and we will be happy to help.