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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    emails not being forwarded

    Asked by brentos on July 01, 2016 at 11:20 AM
    Emails forwarded
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    JotForm Support

    Answered by david on July 01, 2016 at 12:37 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails due to being unavailable for a period of time.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues