Email Alerts: Form titles are not auto-updated within email templates

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    Asked on July 01, 2016 at 02:03 PM

    When you copy a form, the original title still shows up in orange even though the new title is different.



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    Answered on July 01, 2016 at 03:19 PM

    If you are referring to the title in the email, that can be updated by changing the title in the body of your notification:

    This is how to update the subject, however, the title can be updated in the body of the email from the same location.

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    Answered on July 01, 2016 at 04:32 PM

    Thank you; that fixed the issue but we clone most of our forms so this has added several steps for us...not a helpful upgrade. Is there a way to make it so the title in the email does not clone?

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    Answered on July 01, 2016 at 05:44 PM

    We have escalated a ticket about this issue to our developers for consideration.

    This thread will be updated if we have any news for you.

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    Answered on July 30, 2016 at 02:46 AM


    This has now been implemented.  All new emails will use the {form_title} tag instead of the static form title.  Any old emails that will be cloned need to be edited manually to include the {form_title} in the email.  Please let us know if you have any questions or problems.



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    Answered on July 30, 2016 at 04:01 AM
    I am currently out of the office on vacation, to return August 1st. In my absence, please contact Danielle McClellan at or by calling 540-433-3977.