What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Lost user/pass need reset sent to account owner

    Asked by techtriadinc on November 08, 2010 at 02:48 PM

    I set up an account for a client and have either lost or misplaced their username and password. I have the Jotform script on their site but can't edit it because I can't log in as them. I don't expect you to just believe me <smile> but could you please send a password reset to the account owner whose script is:


    Thanks - I usually keep MUCH better records than this and apologize for the problem. Thanks for your help.

  • Profile Image
    JotForm Founder

    Answered by aytekin on November 09, 2010 at 06:26 AM

    Information needed to reset your password has been sent to your e-mail address.

    Please check your email and follow the instructions.

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    Answered by techtriadinc on November 09, 2010 at 06:32 AM

    Can you tell me the beginning of the email address it was sent to - or any part of the email address? I can't believe I've totally lost this one. (This would need to go to my email and not to the account owner, just enough to identify them to tell them to fwd the email to me.

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    JotForm Founder

    Answered by aytekin on November 09, 2010 at 07:19 AM