What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Gmail: Legitimate JotForm emails sent to spam folder

    Asked by elitebraidsweaving on July 01, 2016 at 04:53 PM

    Hello, some of the emails sent from the form are being sent to spam folder. i'm using gmail account as receipient.

    spam folder gmail
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    JotForm Support

    Answered by Mike on July 01, 2016 at 06:13 PM

    Our emails usually work well with the @gmail inboxes. I would like to suggest marking the message(s) as 'Not Spam', it should train the system to detect the legitimate emails properly in the long term.

    There is also an article in Gmail support:

    Gmail: Legitimate mail is marked as spam

    If you need any further assistance, please let us know.