Gmail: Legitimate JotForm emails sent to spam folder

  • elitebraidsweaving
    Asked on July 1, 2016 at 4:53 PM

    Hello, some of the emails sent from the form are being sent to spam folder. i'm using gmail account as receipient.

  • Mike
    Replied on July 1, 2016 at 6:13 PM

    Our emails usually work well with the @gmail inboxes. I would like to suggest marking the message(s) as 'Not Spam', it should train the system to detect the legitimate emails properly in the long term.

    There is also an article in Gmail support:

    Gmail: Legitimate mail is marked as spam

    If you need any further assistance, please let us know.