What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to re-activate disabled form

    Asked by bdawson_fdic on July 01, 2016 at 05:15 PM

    My Form is Currently Unavailable - Just Wondering Why

    Page URL:
    www.mceversgolf.org/registration/

    Screenshot
    disabled form
  • Profile Image
    JotForm Support

    Answered by Mike on July 01, 2016 at 06:23 PM

    The form has a disabled status in your account. Please re-enable the form.

    Related guide:

    How to enable/disable a form

    If you need any further assistance, please let us know.

  • Profile Image

    Answered by bdawson_fdic on July 02, 2016 at 10:06 AM

    Thanks that took care of the problem. i really do not understand how this happened. I did not login to JotForm until it did not work. In case my account was hacked I changed the password. i appreciate your prompt response to my problem. We were on our LAST day of registration for a junior golf tournament and I am a little worried that people were trying to register and could not.

     

    Thanks again!!!

    Brian Dawson

  • Profile Image
    JotForm Support

    Answered by Boris on July 02, 2016 at 06:47 PM

    Your form could have gotten disabled if you set up a "Disable on date" form limit:

    https://www.jotform.com/help/137-How-to-Limit-Submissions-in-a-Form

    Especially since you say the form has gotten disabled on the last day you were expecting to receive responses, it is likely that "Disable on date" has been used when the form was still being worked on, and the form got disabled as soon as that set date was reached.

    If you are concerned that someone else may have logged into your account, please note that all logins are stored in your account's activity logs. You can easily review any logins made to your account right over the following page:

    https://www.jotform.com/myaccount/history

    Simply select "Logins" from the "Actions" menu:

    If there is anything else we can help you with, please let us know.