when someone fills out our forms we are not getting the emails

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    chuckrock
    Asked on July 01, 2016 at 05:33 PM

    our form submissions are not being emailed to us.

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    david
    Answered on July 01, 2016 at 06:41 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues