What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What happens when I turn off encryption

    Asked by edw266 on July 01, 2016 at 10:39 PM

    Currently, I have 70+ encrypted surveys but I will need to turn encryption off as I can't download to a excel file. If i switch to an non-encrypted form, what happens to the 70+ surveys that are encrypted. Will I still be able to view them?


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    JotForm Support

    Answered by EltonCris on July 02, 2016 at 12:23 AM

    The existing data will remain encrypted in your form submissions page however incoming submissions will no longer be encrypted.

    For as long as the jotform key is stored in your browser, existing encrypted submissions will stay decrypted on your form submissions page.

    If you have further questions, let us know.