What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form unavailable

    Asked by LaVelle on July 02, 2016 at 03:01 AM

    I have finished editing a form but when I try to preview it (and when I put it into my site) it says the form is not available.


    How do I make it available?

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    JotForm Support

    Answered by John_Benson on July 02, 2016 at 11:14 AM

    I've checked your forms and it is working fine. I was able to open all your forms. Normally, this error appears when the form is disabled or there is a limit applied on the form.

    By the way, I noticed that you have fields that are asking for credit card information. This is not allowed in JotForm. This violates our terms of use. Your account might get suspended if you don't remove this immediately.

    If you need to collect payments from the user, then you need to use one of our payment processors.

    Please let us know if there's anything we can help you with. Thank you!